Processing

We process orders Monday-Friday 9am-5pm CST (Excluding Holidays)

Orders are processed within 1-2 days. Honestly though we are excited to get you your order and will process as soon as we can.

We package all our orders with care.

When your order is picked up you will receive an email with a tracking number.

Then simply wait to fall in love with your order!

Unfortunately, mistakes happen, if the item you ordered happens to be out of stock, we will cancel your order and you will be refunded to the original payment method. You will be notified via email.

Shipping

Available Carriers: USPS & UPS

Shipping costs are calculated and added to your order at checkout.

International

We do ship internationally, but customs and import duties are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel. We have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country, so you may want to contact your local customs office for further information. Also note, we are unable to provide international tracking numbers. For this reason, when shipping internationally, Urban Undercover is not responsible for lost packages, customs delays or any other claims. We will, however, try to assist you as best we can in resolving any issues.