In addition to online, you can find us at the MSP Airport on the G Concourse outside gates G11/12/13. We are on the Delta Airlines International concourse just down from the Delta Lounge.

We are also at the Daytons Markets for holiday season 2024 from November 14th - December 28th, Monday-Saturday 10-6 and Sunday 11-5.

We will be at Malcolm Yards Market on December 14th and 15th for their Holiday Pop-Up Market.

We size from XS-XL currently and are working on eventually extending that in both directions to Petites and Plus. We can't do it currently, but it is on our long term plan.

Each individual product has it's own sizing information. Just click the "size guide" button located on the product page.

Yes! We do! We have several wonderful Retail Partners. If you are interested in working with us, please message us via our contact form and we will get back to you ASAP.

Your payment is completely safe with us! Our store is hosted on Shopify, one of the most trusted and secure e-commerce platforms in the world. Shopify uses advanced encryption technology (SSL) to protect your payment details and ensures all transactions are PCI DSS compliant, meaning they meet strict industry standards for secure credit card payments.

We do not store your payment information on our servers. Instead, it is securely processed by trusted payment gateways like Shopify Payments, PayPal, or others depending on your chosen method.

Your security and trust are our top priorities, and we’re always here to answer any additional questions you might have.

You can also find more information from Shopify here.

For more insight, you may also want to read Shopify’s Terms of Service here or Privacy Statement here.

We accept payments from major credit card companies like Visa, Mastercard, and American Express.

Yes, you can buy now and pay later! At checkout, simply choose Shop Pay Installments as your payment option. This allows you to split your purchase into four equal, interest-free payments—perfect for planning and budgeting while still getting what you love today.

There are no additional fees or interest, and it’s quick and secure. Once you select the option, you'll follow simple prompts to complete your order. If you have any questions about how it works, feel free to reach out to us!

Yes, we are required to charge sales tax on orders depending on the location of the customer. For customers in Minnesota, where we are located, we do not charge sales tax on clothing due to state law, as clothing is exempt from sales tax here. However, sales tax may apply to orders shipped to other states, depending on each state's tax laws.

Since sales tax regulations vary by state, if you are ordering from outside Minnesota, we automatically calculate and apply the appropriate tax rate based on your shipping address during checkout.

If you have any questions about tax charges on your specific order, feel free to reach out to us.

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We aim to process your order within 2 business days (often sooner!), unless your item is a pre-order.

Domestic Shipping

For U.S. orders, delivery typically takes up to 7 business days, depending on the shipping carrier selected (USPS or UPS). Need your order sooner? Expedited shipping options may be available at checkout or by contacting us directly.

International Shipping

For international orders, delivery times vary depending on customs clearance and local postal services. Most orders arrive within 30 business days, but delivery times may be extended in some regions.

Customs Fees and Duties: Please note that any applicable customs fees, taxes, or duties are the responsibility of the customer. These fees vary by country, so we recommend checking your local regulations.

Tracking Information

Once your order ships, we’ll provide you with tracking information via email so you can monitor its progress.

Important Notes

Due to global supply chain challenges, occasional delays may occur. If there are any significant changes to your delivery timeline, we will notify you as soon as possible.

Shipping rates can vary depending on your region and are calculated at checkout with the chosen carrier.

Here are the full details of our Shipping Policy.

Yes! We’re happy to offer free shipping on domestic orders over $120. This applies to standard shipping within the U.S.

At this time, expedited shipping or alternative shipping methods are not included in the free shipping offer. If you need your order sooner, expedited options may be available at checkout for an additional fee.

If you have any questions about shipping timelines or options, please feel free to contact us. We're always here to help.

Yes, we do ship internationally! While we’re excited to share UrbanUndercover with customers around the world, we’re a small team, and international shipping is still a learning process for us.

Currently, free shipping is not available for international orders, and shipping times may vary depending on your location and customs processing. Please note that any additional customs fees or import taxes will be the responsibility of the customer.

We’re continuously working to streamline and improve our international shipping process to ensure a smooth experience for our global customers. If you have questions about international shipping, feel free to reach out—we’re here to help.

Yes, we do! We accept returns within 30 days of purchase, and the process is completely free for domestic orders. Items must be unworn, unwashed, and in their original condition.

Returns are free.

To start your return or to learn more about our policy, visit our Returns Page.

If you need any assistance, our team is here to help—just reach out.

Yes, we make exchanges easy and seamless. Within the 30 day limit to exchange an item, simply use our Returns & Exchanges Portal. You’ll need your order number and the email associated with your purchase to get started.

Here’s how it works:

1. Print the prepaid return label provided through the portal.
2. Mail the original item back to us.
3. Once we receive it, we’ll process your exchange and ship out the new item promptly.

If there’s a price difference for the new item, you’ll be responsible for covering it, and we’ll guide you through the process during the exchange.

For more details or to begin your exchange, visit our Returns Page. If you have any questions, our team is here to assist.

In the case when the product and packaging are unopened and undamaged, you are eligiblefor a full refund.

In the case when the packaging has been opened and the product has been used, you are eligiblefor a partial refund.

In the case when a product has been damaged, and the damage is not the fault of UrbanUndercover, you are not eligible for a refund.

We offer free returns and exchanges for all our customers, regardless of whether the original shipping cost was paid by you or us. So you can send back with no extra charge. However, if your order did not qualify for free shipping when ordering, the original shipping cost paid will not be refunded.

Once we receive your returned item, we will process your refund or exchange. For exchanges, you'll just be responsible for any price difference.

For more information, visit our Returns & Exchanges page. Let us know if you have any questions!

When an order includes free shipping, only the cost of the return shipping is handled by the customer.

For the best care of your UrbanUndercover pieces, we recommend washing most garments with like colors in cold water. As a rule of thumb, avoid using the dryer, especially for our Escape Line items, which should be kept out of the dryer to maintain their shape and fabric integrity.

We suggest air drying to prolong the life of your clothing and help preserve the softness and performance of our eco-friendly materials.

Each garment will also have specific care instructions listed on the hangtag and product page, so be sure to check those for additional details. Following these simple guidelines will help keep your clothes looking great for years to come!

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No, our items will not shrink when properly cared for. We use high-quality, pre-shrunk fabrics that maintain their fit and performance even after washing. Be sure to follow the care instructions provided on the hangtag and product page to keep your items in perfect condition. For best results, we recommend air drying instead of using a dryer, especially for the Escape Line pieces, to preserve their fabric integrity.

At this time we don't offer extended sizing. But we hear you, and we genuinely want to expand our sizing to be more inclusive, including petite and plus sizes. However, as a small business, creating additional size ranges comes with significant costs, from manufacturing to pattern development and testing. These investments require resources we’re still working toward.

It’s incredibly important to us to grow in a way that ensures quality and fit for everyone. Please know that offering more sizes is a goal we’re actively planning for, and we deeply appreciate your patience as we work toward making our designs available to all.